kids e-bike

Shipping Policy 

1. Shipping Area : Shipping within the Continental United States (Except in Hawaii, Alaska, and Puerto Rico)。 

2. Shipping From : US Local warehouses （GA, CA, NJ, FL） We provide local UPS, USPS or FedEx, or DHL shipping services. We DO NOT ship to PO BOXES. UPS、USPS or FedEx，or DHL （PO BOXES）。 Orders typically take 5–7 business days to process. Extended processing times may apply during peak sales periods or promotional events. Once your order has been shipped, a shipping confirmation email with tracking information will be sent to your email address. After dispatch, please allow an additional 5–7 business days (business days only) for your shipment to arrive at your address. Total estimated delivery time: 10–14 business days (Monday–Friday, excluding weekends and public holidays)。 All delivery timeframes provided by Yozma are estimates only and may vary depending on logistics conditions, carrier performance, weather, or other external factors.Yozma .

For shipments handled by third-party logistics providers, we are unable to provide additional shipping documentation beyond the tracking information provided after dispatch.We will get back to you e-mail in 24 hours

3. SHIPPING CHANGES:Ship using the provided label

NO CHARGE for changing the address BEFORE we provide you with the tracking number.

$180 WILL BE CHARGED if Customers refuse to accept the package or undelivered

Change delivery address： Customers need to pay an extra $50 per item if the package has already been delivered to the original address successfully

Any changes you make to your shipment after the item has shipped, including but not limited to changing your address, placing an order on hold, or updating your shipping settings/preferences, may delay your receipt of the product and replacement and/or refund. If you wish to change the color or size of your ebike, you must do so before your order is shipped

Kindly Notes:

1. Ebikes are valuable items, and we will arrange separate shipments for you to ensure the safety of the goods during transportation. The express company charges freight accordingly, which is $180 for a single unit and $240 for a double unit. We choose reliable shipping methods for you to ensure that the products you receive are in good condition.

2. All items will be shipped separately to ensure that the weight and size of each package are within the courier company's limitations. This helps reduce the risk of damage during shipping and improves overall shipping efficiency. Additionally, shipping items individually allows for better tracking of each package, ensuring you receive your order in a timely manner.

3. Please  not responsible for any lost, stolen, or damaged items due to the actions or inactions of any parcel service.

4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

5. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

6. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.6

Please note: Shipping times and availability may vary depending on your location

7. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

8.Shipping Damage:

Send damaged photos or videos to customer service within 7 days after receiving the goods, and the damaged parts can be replaced or compensated for free.

Damage to a listed part in the Limited Warranty during shipping is not covered by the Limited Warranty, but Yozma will replace such damaged listed parts if you

comof a listed part damaged in the shipping process within 7 days of your receipt of the e-bike;

Provide  with a dated picture of the damaged listed part

Return all original packaging and paperwork included with the e-bike

Note any damage to your product(s) on the Bill of Lading before you and the shipper sign-off on the shipment

Note that shipping damage claims are very time-sensitive and it is your responsibility to immediately inspect the e-bike for damage upon receipt. When all the spare parts for warranty are sent to the customer, the customer will cover the cost of shipping

The Limited Warranty does not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service

Refund policy

Order Cancellation, Return & Exchange Policy

We value every customerʼs trust and are committed to providing a transparent and fair after-sales experience. Please review the following policy carefully before placing your order

1. Order Cancellation Policy1.

If you wish to cancel your order, please contact us as soon as possible at us.

Before Shipment:  Orders canceled before shipment will incur a 10% handling fee based on the order amount.

After Shipment:  If the order has already been shipped, cancellation is no longer supported

You may initiate a return after delivery. A $180 per bike fee will be deducted from your refund, covering return shipping and restocking costs.

2.Exchange Policy 2.

Before Shipment:Free exchange is available for products of the same price.If changing to a different model, customers need to pay the price difference.

After Shipment (Not Delivered Yet):Exchanges are not supported once the order has been shipped.

After Delivery (Within 14 Days):Exchanges are accepted within 14 days of delivery.Items must be:Unused,In original condition,Free from dirt, dust, or odor,Packed in original packaging.We strongly recommend keeping the original packaging for at least 14 days after receiving your order.

Fees:Bike: $180 / unit,Accessories: $30 / uni,Battery: $100 / unit,If exchanging for a different model:Customers pay $180 shipping fee + price difference.

If item is defective or damaged:Free replacement or exchange:We cover shipping costs.

3. Return Policy 3.Return Conditions

Returns must be requested within 14 days of deliver

Items must be unused and in original packaging

We do not accept returns for:Used items,Batteries (non-quality issues),Special orders,Sale items,Gift cards.

Damaged or Defective Items

If your item arrives damaged or defective:Contact us within 7 days of delivery,Provide photos or videos as evidence.

We will:Offer replacement parts, exchange, or compensation,Cover all related shipping costs

Non-Quality Returns

Customers are responsible for return shipping fees:Bike: $180,Accessories: $30,Battery: $100

4. Return & Exchange Process4.

Submit Request:Order number,Reason for return/exchange

Review & Approval  :Our team will review your request and respond with approval status.

Receive Instructions: Approved requests will receive a return shipping label,Do NOT return items without authorization

Ship the Item :Pack the item securely in original packaging,Ship using the provided label

Inspection & Processing:Processing time: 3–6 business days after receipt

5. Refund Policy 5.

Once approved, refunds will be issued to your original payment method

Processing time: 7–15 business days (depending on your bank)

Shipping fees already incurred will be deducted

Late or Missing Refunds

If you havenʼt received your refund:1. Check your bank account.2. Contact your credit card company.3. Contact your bank

If the issue persists, contact us at s

6. Important Notes 6.

Do not return items without prior approval

Unauthorized returns may incur up to 25% restocking fee

Items not meeting return conditions will be rejected and sent back

Warranty

All  bikes are covered under our manufacturer's 1-year all-inclusive warranty for the owner against all manufacturing defects.

WARRANTY PERIOD AND TARGET AUDIENCE TERMS:

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the 1-year warranty would be started since the initial owner has received it

As for the warranty transfer, the e-bike transferee can only enjoy the warranty when the following two conditions are met at the same time

The 1-year package hasn't expired since the initial owner has received it

You have the initial owner's name & the initial order number

WARRANTY PROCEDURE

All  bikes carry a one(1) year warranty from the date of receipt of the bike for manufacturing defects in materials and/or workmanship( all free accessories are not covered).will help you replace any part that is defective or damaged in material and/or workmanship (including damage during shipment).shall be in the sole discretion to determine whether damage or defect of an electric bike or covered component is under this limited warranty

1. Warranty Claims

If you believe your bike has a warranty issue, your first point of contact should be the official website or online retailer where you purchased your bike. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you first contact us . as there is a proper solution for your problem. Valid warranty claims will be processed through us for a period of 1 years from the date of original retail purchase.

will not ship any parts to the customer without checking photos or videos of the damaged product. The customer needs to provide us with evidence via email.

Important: Warranty coverage is limited to the replacement of defective parts only. Any customer-incurred fees, including but not limited to installation, labor, mechanic shop charges, or service fees, are **not covered** and will not be reimbursed

1. Shipping Damage Claims

In rare cases, the product will be damaged in the processing of shipping. If shipping damage occurs, please contact us and provide us with photos or videos.

All free accessories are not covered to be claimed for replacement or compensation if there are scratches during transportation.

NOTICE: We only accept shipping damage claims within seven (7) days of your receipt of the electric bike

COVERED ITEMS

Frame:Ebike frames are under warranty for a period of one year from the date of original retail purchase. The defective frame can be replaced with a new one which is under the limited warranty but labor charges for frame replacement are not covered.

reserves the right to use scratch and dent stock when replacing a frame under this warranty. The defective frame can be replaced with the same:or most nearly comparable one at the discretion

Frame issues that are not covered under this warranty include but are not limited to:Corrosion，Paint fade, scratches, impact marks，Impact damage，Non-reversible modification ( drilling/welding)，Chainguard mounts to the frame if applicable，A batteries are covered by a 1-year limited warranty，During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

No cash reimbursement will be made，The defective battery will be assessed in the sole discretion

This limited warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use ( including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress

2.Scratches, dents and cosmetic damage, unless caused by us

3. The product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;

4. Ordinary wear and tear;

5. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by us with the products

6. Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;

7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;

8. Products used or purchased out of the United States/Canada;

9. In addition, with respect to the battery, this limited warranty does not cover defects or damage:

9.1 Caused by charging by a battery charger not intended or appropriate for use with the battery or the improper use of a battery charger;

9.2 Any of the seals on the battery are broken or show evidence of tampering;

9.3 The battery used in other equipment ( not the bike);

Parts & Components

Original  parts & components are covered by a 1-year limited warranty. Any of damaged parts caused by people is not covered,The bicycle's owner will be responsible for the shipping costs of the spare parts for warranty.

This limited warranty does not cover:

1.Damage resulting from normal wear and tear( not the result of defects in workmanship or materials) is not covered. Wear and tear will be assessed by us. Parts not covered include but are not limited to:1.1 Brake Pads   1.2 Rotors 1.3 Spokes 1.4 Tires/Tubes  1.5 Chains  1.6 Chain Rings  1.7 Cassette  1.8 Crank set ,1.9 Corrosion on electrical components is not covered by the warranty,1.10 Damage or deterioration of the surface finish, appearance, or beauty of the product.1.11 The limited warranty is expressly limited to the replacement of a defective( in materials and/or workmanship) handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, freewheel, cassette, derailleur, shifter, wiring harness, kickstand, reflectors, and hardware.

Labor charges for part replacement.

1. Defects or damage resulting from accident, abuse, misuse, abnormal use ( including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, improper exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress

2. Scratches, dents and cosmetic damage not caused by us

3. The serial number or the bar code of the products that is removed, defaced, damaged, altered or illegible.

4. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved  us

5. Defects or damage caused by improper assembly, test, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

6. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electricity.

7. Products used or purchased out of the United States/Canada

8. Any installation, labor, service, diagnostic, or mechanic fees charged by third-party service providers are not covered or reimbursable under this warranty.